Scheduled maintenance affecting SMS


Our SMS provider needs to carry out maintenance from time to time, which can affect the service we provide to our members.

When will the next maintenance take place?

The next maintenance period is currently scheduled for the following time (all GMT):

  • Wednesday 7th August 8:00am - 9:00am

What this means for your Tide account

  • You won’t be able to add a new payee during this period of downtime.

  • After the maintenance is complete, you’ll be able to continue as before.

  • All other services will run as normal!

We hope this causes a minimum amount of disruption. If you’ve got any questions or issues, please reach out to our Member Support team in the app, they’d be happy to assist with any advice or further information.