Scanner not working in App



I have been trying to scan my identification using your app now for some time. I have tried both passport and driving licence, have changed the settings on my camera to see if this makes a difference, ensured there is plenty of light and no glare, changed rooms, tried with flash both on and off and it just doesn’t work.

I am using a Samsung 8, OS Android 7.0

I have emailed into your support email too, attaching a PNG copy of my passport. Please can you let me know if there is an alternative way to complete set up of my account, as in the android app it won’t let you progress anywhere unless this step is completed.

Thanks in advance.


I have just spent the last hour trying to scan my driver’s licence. All I get is this rectangle doing its own thing on the screen. I have used other ID scanners (on this same phone) before and this one appears to be least intuitive and functional. Can I send in a jpeg of my driver’s licence