I NEED HELP.
I am not a tide customer, however I created an account just to be apart of the community to get a better understanding.
December 23rd I made a CHAPS payment to a business which banks with TIDE.
Fast forward today is now December 28.
He still has not received payment.
I contacted my bank who emailed me my transaction ID to provide to the business owner to get in contact with bank to locate my payment.
I have crossed checked multiple time to make sure account number and sort code matched so that is not the issue.
After reading a few posts, I can see I’m not the only person experiencing this, I’m just a customer who paid for a service using this bank and now I’m living in a nightmare.
Please can someone assist me as I have never experienced this and my next step would be to involve the financial ombudsman.