Scam?


#1

I NEED HELP.
I am not a tide customer, however I created an account just to be apart of the community to get a better understanding.
December 23rd I made a CHAPS payment to a business which banks with TIDE.
Fast forward today is now December 28.
He still has not received payment.
I contacted my bank who emailed me my transaction ID to provide to the business owner to get in contact with bank to locate my payment.
I have crossed checked multiple time to make sure account number and sort code matched so that is not the issue.
After reading a few posts, I can see I’m not the only person experiencing this, I’m just a customer who paid for a service using this bank and now I’m living in a nightmare.
Please can someone assist me as I have never experienced this and my next step would be to involve the financial ombudsman.


#2

Hi @Sheekz,

Thank you for reaching out and for being part of our community here. I’m truly sorry to hear that this has happened. There can be different reasons for a delayed payment and if the payment hasn’t been received yet by the recipient, I can recommend you to provide the following payment details to our member/recipient - the exact sum (and correct currency), the payment ID, the reference used by the sender/you, your account number, sort code and name, and any supporting documentation so they can contact our Member Support team in-app to investigate this further. Should you have any further questions, just let me know.

Best regards,
Zoe


#3

Thanks for the advice, however, this should not be the ‘normal’ process when it comes to online banking. I should not have to go and investigate where my money has gone if I have done the right process.
I have never experienced this before, as a result of this I will never involve my self with any business ties to TIDE.
This is despicable to have a customer feeling helpless and almost resulting to file a fraud investigation and/or contacting the financial ombudsman.
With such experience I have little faith in the business i used and I’m certainly feeling scammed as I have paid for a service I have not received due to payment not being received!!!