✔️ RESOLVED - Logging issues: Monday 24th June


#1

You might be having difficulties logging in to Tide at the moment.

We’re experiencing network issues due to a third-party provider - we’re investigating this as a matter of urgency and we’ll give you more information as soon as we can.

We’re sorry for any inconvenience caused.

Please note that card transactions are not impacted by this issue.


Cant Log In
Cant Log In
#2

Update

We’re still experiencing issues with some of our services that may prevent you from accessing Tide.

This is due to an outage at a global network connectivity provider (Cloudflare), which is currently affecting services across the web.

Cloudflare confirmed the cause of the issue is now fixed, but it may take some time for services to return to normal.

We apologise again for the inconvenience this may be causing and thank you for your patience.


App not responding just keeps spinning
Cant Log In
App Issues
#3

Update

This issue is now fully resolved and you should be able to log in to your Tide account as normal.

We’re really sorry for the inconvenience caused and thank you again for your patience while we were investigating.


Update from our Tech team: Logging issues - Monday 24th June
#5

You can find an update on this from @Giorgos_at_Tide, our Head of Mobile & Web Engineering, onthis community post.