✔️ RESOLVED - Issues with logging in: Tuesday 2nd July


#1

You might be having issues logging in to Tide at the moment.

We’re experiencing network issues due to a third-party provider - we’re investigating this as a matter of urgency and we’ll give you more information as soon as we can.

We’re sorry for any inconvenience caused.

Please note that card transactions are not impacted by this issue.


#2

UPDATE: This issue is now resolved and you should be able to access your Tide account as normal. We’re sorry for the inconvenience this may have caused.

If you’re having any other issues, please contact our Member Support team via the in-app chat or hello@tide.co, they’d be happy to help.


#3

Why are you not replying to my emails, I need my account activated after the recovery process, two emails and no one reply, this the second time this happens not impress with your support. Action NOW. Thanks.


#4

I have emailed 3 times since yesterday, I was accepted for account and told next time I click on app I would get my sort code and account number which I have not because the app is frozen on chat with customer service


#5

Hi there,

I can see we popped a call through to you the other day, please feel free to reach out again if need be.

Thanks, Alice


#6

Hey there!

Can you please force close and reopen your app, this should do the trick.

Thanks, Alice