✔️ RESOLVED - Cash withdrawal issues at some ATMs


#1

:warning: You might be experiencing difficulties withdrawing cash at some ATMs. Our Finance Partner is currently investigating this and we’ll update you as soon as it’s resolved, we’re sorry for any inconvenience caused. In the meantime, please try to use a high street ATM.


pinned globally #2

#3

I have been having this issue since you mentioned it 14 days ago. I waited until recently to contact support to see if it was just a glitch but ut still not working. Why is it taking so long to sort out and when will it be fixed?


#4

Hi @Nevets22002,

I’m sorry to hear you have been affected by this issue.

We’ve identified the exact ATMs where you’ll encounter this problem: RBS ATMs, Natwest ATMs and Tesco ATMs.

Mastercard and RBS are still working to fix this as soon as possible but in the meantime, please use your Tide card at alternative ATMs to withdraw cash.

I’m really sorry for the inconvenience this may cause! Let me know if there’s anything else I can do to help.

Thanks,
Valentine