Reset my App pin code .. now no access


Around 10 hours ago i reset my App pin code because i forgot my old code … i addressed all the required questions i was asked to perform to do this. After resetting this i was locked out of the app pending further security checks … i have also left 2 messages regarding this via the app and still no response from customer support … WHY the delay … ?


I was enjoying my banking with Tide and the quick responses to any problems i had, however now i’m locked out of my app and still no reply to my contact messages i’m beginning to see another side to Tide … not happy with a 12 hour delay …


Hi @Volusian

Our Member Support team cannot see any recollection of these messages so I would suggest emailing them instead.

You are more than happy to speak to one of our agents about this query. Email them your full name, company name and the query to

Apologies for the delay.



yet more delay …