Reload g app on new phone


#1

Hi
I had to reload the app on a new phone and went through all the security checks but now my app is just saying that more checks need to be carried out. Its been nearly 36 hours that I can’t access my account despite raising several tickets and trying to cantact you via email. As a small newly opened business it’s a fragile time for us and having your account effectively suspended because you reload an app is not good at all. I have bills that need payment from supers and utilities and your continued silence is not confidence inspiring.
Please reply!


#2

Hi there @Woodstuff

Thank you for reaching out about this - I’ve just had a look into this, you can expect an email from the team shortly to let you know how to proceed.

I completely understand that this is a very tense time for everyone and I’ll do my best to get your access sorted out as soon as possible.

Regards,
Obi