Thank you for taking the time to share your feedback. Whilst we’re sorry you’ve been disappointed with your experience, we always appreciate the opportunity to address our members’ concerns.
Unfortunately, it is the merchant’s decision to determine whether they accept prepaid cards or not. This can be resolved with some companies by providing an Account Verification Letter, to verify that Tide is a business account. If you require this letter please contact our team via the app, or at email@example.com: they’d be happy to help.
Some merchants/service providers won’t accept a prepaid debit card because the point of registering a card with them is that they can use it to charge you for fees/refunds when there are no funds left in your account after a disbursement. With a prepaid debit card, they have no guarantee, there would be sufficient (or indeed any) funds available on it.
We understand that this is causing inconvenience for some of our members. While the Tide Prepaid card works effectively in the same way as a Debit Card, Debit cards are in the suggestions section of our Roadmap which we update and we one day hope to provide this to our members.
If you have any further questions, please don’t hesitate to reach out to our Member Support Team, we’d love to help you!
We’re grateful that you chose Tide and it’s great to have you as part of our community. We hope that one day, as we expand, you will find our services more suitable for your business needs.
Best wishes for the year ahead,