This morning I had to reinstall the Tide app. I followed the instructions for uploading ID, took a photo and set a new security code. The app said “we are performing additional security checks which will be complete within two hours”.
Four hours later, nothing. So I hit the ‘contact us’ link and ask for an update.
6 hours later I email Tide. No response.
8 hours later, and I click on the ‘contact us’ link again because I have had no response from anyone, and there is a message there from ‘Aurelian’. The app did not tell me there had been a response.
Aurelian wrote that I was anonymous, and asked for details of the account. How can this be? The app was used to upload ID, and a photo. How does tide associate that ID and photo with the app installed on my phone, and yet cannot identify who has sent a message using the contact form on the same app?
I have bills to pay, including payroll. It should not take this long to get this sorted out.