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Hi
I’m having problems logging into my account and need to make payments from my account. I get the blue screen but then just the spinning wheel. Have tried turning the phone on and off but that makes no difference.
Many thanks.
Jason

  • created

    Nov '20
  • last reply

    Nov '20
  • 1

    reply

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Thanks for reaching out @jasonwilkes

If simply force-closing the app and booting it back up again doesn’t help, I’d recommend uninstalling and reinstalling the app again to make sure that it’s fully updated and reset.

After this, you’ll need to go through account recovery to regain access to the account - which you’ll see the option for under “I already have an account”.

Be sure to keep your ID handy as the app will need a scan of that, as well as the email associated with your account.

Please let me know if you need any kind of assistance, I’d be happy to help.

Regards,
Obi