Thanks for the reply, but I have tried the method you described about 3 times on the EE portal. Also, I have spoken to EE customer services and tried to set up the DD that and it just simply fails. Also, I tried to use the Tide MasterCard online and on the phone with EE and that fails as well. To clear the balance I then paid with my personal card and set up a DD with my personal account, both work instantly.
Tide customer services have stated in regards to EE:
It appears that this is an issue with EE, as they do not accept direct debits to be set up with Tide accounts. _
Are you able to make the payment via payment transfer from their account, using EE’s account details?
In regards to the Tide MasterCard it is different, as its a pre-paid card and not a debt card:
Hi Joanne, thanks for getting in touch.
Tide cards aren’t accepted by self-service payment machines (e.g. car parks, train stations, and fuel pumps). However, they will be accepted at a manned desk.
_Apologies for any inconvenience caused. _
Thanks Emma - Help Team