Problem with formatting of CSV file for uploading to Wave Accounting


#1

Hi there,

I just wanted to let you know that I am currently experiencing an issue where I cannot upload CSV files generated with the ‘Wave formatted CSV export’ function in Tide. I’ve also notified Wave about this and are awaiting their response, but I am assuming already that it’s a formatting issue which will need to be fixed on Tide’s end.

Here’s a screenshot where you can see the error message that I am getting:

-and here’s a breakdown of the requirements from Wave:

Hope you will look into this and many thanks!


#2

Hi @skafte, thank you for reaching out and drawing this to our attention. I’ve spoken to our developers and they’ve tried to replicate the issue. They’ve tested multiple scenarios and can’t find an issue with the upload functionality.
Can you please confirm that you’ve not updated the file before trying to upload it to Wave?
Thanks, Ali


#3

Hi there @Ali-C_at_Tide, thanks for responding to this!

I’m starting to get the feeling that this issue might mainly be with Wave, although I’m not sure about that at all.

I’ve made a screenrecording where you can see the whole process that I go through when I try and make this work. I’m going to send you a link to it in a private message. Hope that’s alright.

Many thanks, Jonas