PIN blocked for nearly a week!

safetyandsecurity
disputes
payments

#1

I accidently blocked my card as put my personal PIN in. This was on Tuesday and nearly a week later my card is still blocked!

I cannot use my card in any physical environment and keep being told to wait 24 hours for block to be lifted. Days later no further on and I have urgent physical payments to make.

It seems to be a separate team to usual customer service team but surely it’s doesn’t take days on end to resolve. If that was the case why wasn’t a new card ordered as would have had it by now


#2

Hi there,

Thank you for reaching out. I escalated your case to the relevant team and explained the situation. They’ll get back to you on the in-app message thread you have in regard to this issue to discuss this further.
I hope the case can be resolved asap and just let me know here if further assistance is needed.

Best regards,
Zoe


#3

Hi Zoe

Still no response apart from it’s with another team. Surely it would be easier to send me a new card. Would have had by now


#4

Hi there @blue_star

We’ll definitely check in with the team to find a solution for you as soon as possible.

Thank you for being patient with us!

Regards,
Obi