Phone broken


#1

My phone is broken and I am trying to get into my account to get some money urgently. I am trying to get app working on another 'phone. It goes through the whole process including being texted a “password” or “confirmation code” or similar but now it just says

"Additional checks

Thank you!

We are performing some additional checks and will send you a notification[???]once there’re complete
In the meantime for further assistance contact us"

When I click on “contact us” it goes a screen that just pretends to let me START A CONVERSATION

In what way will you send what you call a notification?
Will it be by email?
or by text?
or, as a sort of joke, will it be within the app that, of course, I cannot open???

I liked the “Thank you!” a nice touch - not!

Iain Rae