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We closed our Tide business account what is now 3 weeks ago, (it was 9 days when I first raised this issue).

We have been issued two refunds for purchases made via PayPal which used the Tide business debit card for the original payments.

As per PayPal’s help section (https://www.paypal.com/uk/smarthelp/article/my-refund-is-completed,-where-is-my-money-faq3954 1) we are advised to contact yourselves in order to resolve this issue and have these funds transferred.

Unfortunately, we have received no response or acknowledgement after four emails and five in-app messages over a period of two weeks.

Please can someone finally assist?

  • created

    Jun '20
  • last reply

    Jun '20
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Hi there, @tspncalcio

Thank you for reaching out about this, I’ve just replied to your emails so I can assist you with this.