Payments blocked for security reasons


#1

Just got my BBLS paid into my tide account and now can’t use it. Tried 3 transfers today to two different bank accounts so I can get my business moving again and keep getting payment blocked for security reasons.
It’s paralyzing me and I need it resolved
The in app help just chastised me for making multiple threads but no help whatsoever.
Any advice on how to get access to my funds please.


#2

Hi there @Jonc46

Thank you for letting us know about this. Firstly, I’m glad to hear that you’ve been able to receive BBLS support, the team have been notified about this so that they can review the matter as quickly as possible.

I understand you’re eager to get your business back on track, as soon as our colleagues have made some routine checks, they’ll let you know through the app.

Regards,
Obi


#3

Hi Obi

I appreciate your response, however no-one has been in touch within the advised 24 hours via the app and I’m still no closer to being able to transfer money.

How long is as quickly as possible likely to be?

Thanks


#4

Thank you for following up, @Jonc46

I’m glad to see that the team have just been in touch about this as well, thank you very much for being patient.

I appreciate that it’s been a bit of a wait.

Regards,
Obi