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I have contacted support via the app over an hour ago and still not received a reply.

This morning I have tried to make payments from my account but continuously receive the message ‘your payment was unable to be completed’ after using touch id or my pin code. I have also tried to issue an internal transfer between accounts but I then received a message saying ‘there is a temporary lock on my transfers as I’ve overrun my account limits’. I have checked my account limits within the app and I am well below them, which makes sense given the current situation with COVID-19 I haven’t used the account as much.

Could someone please get back to me as I am now getting very concerned about my account.

  • created

    May '20
  • last reply

    May '20
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Hello @Maestro,

Thank you for the heads up.

Can you let us know your company name so we can get someone from the team to get back to you ?

Thank you in advance.