Payment stopped for security reasons


#1

Hi Tide,

I have had several payments stopped for security reasons this morning which doesn’t really make sense.

I am a new client to tide and have only jus started using this platform to conduct my financial affairs I moved away from another provider called “Anna” to tide for a very reason tide seem more efficient.

I must of made the wrong choice in regards to this as the first time I received a payment into my account of 30K upwards you stopped transfers. not really a good start to our business venture really but the main thing that confuses me is the fact I can still withdraw from an atm I can say for items online and instore but not transfer money to staff members.

please get this resolved today so I can at least pay my staff for what they are owed.

thanks
kiren osborne


#2

Hello @kirenosborne,

Thank you for contacting us and sorry for the delay in getting back to you.

I can see that this has been resolved on the same day by our dedicated team.

Please let me know if you should require any further assistance or have questions.

Regards,
Borislav