Payment not sent

payments

#1

Hi

I have sent 3 faster payments this morning but they are not showing as debited from the account.

The beneficiary has not received the funds.

Please can you help.

Caroline


#2

Hi @batesc, thanks for reaching out to us!

I am really sorry to hear about your concerns, I’d really like to raise this with our team so that we can see what went wrong and make sure it doesn’t happen in the future. Unfortunately, I wasn’t able to locate your account based on your Community profile. Would you mind sending a quick message in-app so we can investigate this for you.

Many thanks,
Nick