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A payment has not been processed. Security questions have been asked and answered. I have requested an answer by a) processing this legitimate payment which is to a previous payee, or b) close the account and transfer all funds. I have not received an answer. Whilst I appreciate the facility of in-app messaging its all rather ‘hit and miss’ as to how long this discussion will go on and if the payment will be authenticated. I am sorry to have to point out what a stressful and difficult time it is for all businesses and tradesman but this is just adding to the frustration of running a small business to whom you say you are built for.

  • created

    Dec '20
  • last reply

    Dec '20
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8 days later

Hello @BCFG,

Thank you for getting in touch with us and sorry for the experienced inconvenience.

We can see that the case has been resolved by our dedicated team.

Please let us know if there is anything else we can do for you.