A payment has not been processed. Security questions have been asked and answered. I have requested an answer by a) processing this legitimate payment which is to a previous payee, or b) close the account and transfer all funds. I have not received an answer. Whilst I appreciate the facility of in-app messaging its all rather ‘hit and miss’ as to how long this discussion will go on and if the payment will be authenticated. I am sorry to have to point out what a stressful and difficult time it is for all businesses and tradesman but this is just adding to the frustration of running a small business to whom you say you are built for.