A very regular client paid me and showed evidence of the bank transfer on November 25th. I contacted Tide a week later to explain that the money hadn’t arrived. Since then I keep messaging . I’ve been told ‘its being looked at by a dedicated team’.
I am now worried about a number of invoices that are outstanding. Nobody will get back to me with anything more than a robotic holding line. Can someone in seniority please call me to discuss how this gets resolved immediately. I have no confidence in the bank to process some significant transactions I am expecting.