Payment made Friday


#1

A payment was made Friday and I still have not received it.

You are affecting peoples lives and businesses. WHERE IS MY MONEY?

WHY DO YOU NOT RESPOND ON THE APP???


#2

Hi @PLKinsey, I can confirm that the issue our banking partner experienced, which affected with BACS payments made into Tide accounts between Thursday 17:30 and Friday 17:30, are in the queue and being processed. If your payment hasn’t arrived yet, it will be processed as soon as possible.

I sincerely apologise for any inconvenience caused. If you have any other questions or queries about this, please reach out directly to our Member Support team via the in-app chat and someone will be in contact with you.