We’re sorry to hear about your concerns and apologise that we missed your message here.
If a transaction is temporarily paused, it’s because we needed to conduct some security checks on your account. Tide conducts checks on inbound and outbound payments to protect our members as well as the integrity of our payments network. More details about our security can be found here: https://www.tide.co/safety-security/
We apologise for any inconvenience this may cause for you and your business and aim to complete our security checks as quickly as possible. We are able to complete the majority of checks within a few hours during weekdays, however, in some rare cases, the process may take a little longer.
If you have this problem again, please do not hesitate to contact us at firstname.lastname@example.org and I will make sure the relevant team is aware of this immediately if you haven’t received an e-mail from them. Of course, in light of these difficulties, we will be in touch with you further soon.
Thank you once again for getting in touch with us and I wish you every success ahead!