Welcome to the community

IMPORTANT: Tide Community is closing - we’re building something better!

Thank you for sharing your feedback, questions and ideas. We very much appreciate your contributions - and now it’s time for something new. To better support you, and to showcase your businesses, we’re developing a member directory.

5th February 2021: This forum is now ‘static’ so it's not possible to add a new topic or comment.
Summer 2021: The forum will close. Read more

I’m trying to pay salaries and the app is preventing me from completing any sort of payment. At first automated payment have not been fulfilled and now I cannot even make any manual payment. Why cannot payments be completed?

There’s no explanation and I haven’t received any sort of communication saying there’s an issue on my account!

This situation is so frustrating!

Anyone else in the same situation?

  • created

    Jun '20
  • last reply

    Jun '20
  • 1


  • 61


  • 2


Hello, Jacopo.

Thank you for writing us about this, I’ve reached out to the team to look into the matter so we can resolve the issue for you as quickly as we can. I’ll give you a notification in the app as soon as I have an update.