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I urgently need help. My first payment has been blocked, which whilst I appreciate the security in preventing fraud, it is extremely frustrating. I need the payment to clear this morning and no one has been in touch and there is no way to get hold of someone to help me, as despite sending several messages on the messaging service, no one is replying. I wish I had checked about the number of people that seem to have this problem before trying to use this account as I think I would have gone elsewhere. I really need to access my funds.

  • created

    Jul '20
  • last reply

    Jul '20
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Thank you for reaching out about this @ZoeF

I’ve had a look into this and have asked the relevant team to reach out to you regarding this with priority today. I do understand how this can be disruptive, we try to avoid halting payments if we can.

Kind regards,