Payment blocked "for security reasons"


#21

I am now sorted thankfully. What a nightmare


#22

I know of 3 other people all still blocked. Debit card works but no payments through App or Web


#23

Wooow, good to hear hope mine will be attended to. Cant wait to give a positive comment


#24

I have the same problem and have been waiting for two days


#25

Sorry to hear Bathsheba. Incidentally have you tried to access bounce back loan scheme.


#26

Hi @Voddyron, I can see that my colleague Jerry reached out to you yesterday at 12.07. If you could respond to his questions via the in app chat we’d love to get this sorted for you.

@AboveMandate and @Bluebird21 I can see that this was resolved for you both this afternoon, but if you need any further support please don’t hesitate to reach out via the in app chat.

@fabulousfox I’m afraid I couldn’t locate your account with the details you have registered on Community. Could you confirm your business name for me so I can follow this up?

Thanks for reaching out @Bathsheba , we’ve located your support ticket and will follow this up internally for you. Our agents will respond directly via the in app chat with an update.

Thanks,
Ali


#27

I’m the same, I’ve had both my corporation tax payment and a transfer blocked. Sent messages, no reply


#28

Hi @SteveA

I’m sorry to hear this. Could you please confirm your company name so the team can look into it?

Thanks,
Valentine


#29

Same here, my payment to my staff was blocked for security reasons.
I sent an in-app message but nobody is getting back to me yet.

Is there a was to communicate with the compliance team other than the app as it’s urgent for me to unlock this?

ACTUALLY EDITIING THE POST AS IT WAS RESOLVED VERY QUICKLY BY THE TEAM THANK YOU!


#30

Glad to hear it, Matt!

Let us know if you need anything further.

Regards,
Obi


#32

Hi, @Tom44222

I’ve already let the team know to look into the matter and reach out to you as soon as possible, so we don’t disrupt your activity beyond the minimum that we have to in order for any checks to be completed.

Regards,
Obi


#34

I have had my payments blocked since Saturday. I am paying for purchase of 2 properties. Completion is today and it’s already past midday solicitors and sellers are waiting for payments. How do i progress this? Already tried the on app chat, i got no response since morning.


#35

After a full day of waiting with zero response, I got a response from the support team who advised me that the compliance team will contact me by email. My account is now unblocked however I have missed my sale completion date. This is not the way to run a business. I cannot be missing transaction deadlines by a full working day so I am looking to take my banking elsewhere


#36

Thank you for letting us know about this @Tadd21

I’m sorry to hear that you’ve had a poor experience with us - we are obligated to perform checks and observe UK regulations and we do try to keep the process as quick as possible.

Regards,
Obi


closed #37