Payment blocked “for security reasons”

payments

#1

Hi, i have tried to make a payment last night and i received a message saying “payment blocked for security reasons” I was also informed that i’ll receive an in app message on how to complete the payment.
I have already sent a message to the support team via app but have not received a response yet. Would greatly appreciate if someone could get back to me with an update as soon as possible.
Thank you


#2

Thank you for reaching out @Akareem

I’ve just chased this up with the team for you, I expect that they’ll be able to reach out to you shortly.

When their review on the payment is completed, they’ll reach out to let you know that you can proceed, or to request some additional details from you if needed.

Thank you again for your patience!

Regards,
Obi