Payment blocked for security reasons


#1

Hi,

I am going through the staff invoices tonight and after paying half the staff, I was met with a Payment Blocked notice.

Please can someone reach out urgently, my staff rely on payment on time or early as they themselves have outgoings and things like this can blow my company’s reputation.

I hope to hear back soon.


#2

Hi @RespoSec, apologies for the late response.

We appreciate that blocked payments can be frustrating. We just want to assure you that we have stringent measures in place for the safety of our members, to help protect you from fraud.

This payment just needed approval from our finance partner, and it was escalated for you by our compliance team.

I can see that you have been in contact with our Compliance team and the funds have been cleared.

If you have anymore questions or queries, message our Member Support team via the in-app chat and an agent will be glad to help.

I hope this helps.

Thanks,
Nick