Welcome to the community

IMPORTANT: Tide Community is closing - we’re building something better!

Thank you for sharing your feedback, questions and ideas. We very much appreciate your contributions - and now it’s time for something new. To better support you, and to showcase your businesses, we’re developing a member directory.

5th February 2021: This forum is now ‘static’ so it's not possible to add a new topic or comment.
Summer 2021: The forum will close. Read more

My payments have been blocked this morning - no reason given and nobody is answering chats. This is urgent. Please get in touch with me.

  • created

    Sep '20
  • last reply

    Sep '20
  • 4


  • 56


  • 3


  • 1


Hello @GlenMcCarty,

Thank you for getting in touch.

Our support team just contacted you within the app and will work with you until the case is fully resolved.

Let us know if you have any further questions or need assistance, we are here to help!


I have the exact same issue which is very worrying. I’d appreciate a response ASAP please

Hello @ABCCare,

Thank you for joining the discussion.

We have located the case and escalated it to our dedicated team with urgency.

Let us know if anything else comes up!