Paused/blocked card



I have recently had a payement in my account which i was very in need for as i have bills to pay and kids to feed as i work as a online buyer and seller for designer clothes. Anyways. I as soon as i was notified about my card being paused i got a message asking for proof. I prooved all my points and sent the message however i did not get a response… i now have over £2000 in my account on hold even after giving proof for all my income transactions and payments. It is my birthday on the 23rd of may and this had to have happend now… youve just really upset me and put me in alot of stress. Only miracle now is to unblock it before then so i can pay my bills off and take my kids out for my birthday.


Hello @Yfulat123,

Thank you for bringing this to our attention.

We have requested the situation to be prioritized and you should be contacted for more assistance.

Sorry for any inconvenience, and please do get back to me us further support is needed.