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I have received a business loan today; and was planning to use these funds. I have tried to make a payment and they’ve been blocked due to security reasons. Have used the web chat…no response. Can’t contact anyone. I have staff to pay today which now are not going to be paid. Absolute joke. I need this sorting now

We have had a similar issue
3 consecutive payments blocked to the same supplier
Today being the 4h
Tide asked us to restructure our accounts with them, which we did, however since then payments are constantly delayed which causes us problems with our supplier. As it would most new enterprises

Hello @MattyDW,

Thank you for contacting us about this.

We can see that the case has been resolved and you have been informed accordingly on the 22nd of January.

Let me know if you need any further assistance or have questions.

Regards,
Borislav

Hello @MartinT,

Thank you for contacting us.

We can see that our dedicated team informed you of the resolution yesterday.

Let me know if you need any further assistance or have questions.

Regards,
Borislav