Outbound Payments



Unfortunately I have been having issues with outbound payments not clearing for over 12 hours and they still have not cleared, I am aware that the maintenance going on today 06/10/19 was affecting inbound payments, but wasn’t told that this would affect outbound payments as well.

If someone could help me out promptly it would be great.


Hi @RespoSec,

Thanks for reaching out to us.

I can see that an agent from the Member Support team has been in contact with you in regards to your query.

If you have any other questions or queries, please get in touch with our agents as they will be happy to help.



Hi Nick,

Unfortunately the issue has still not been resolved, are you able to look in to this for me please.



Hi there,

After locating the last threads with correspondence with our Member Support team I understand that everything is now resolved. Please reach out via the in-app chat if there you have any other inquiries, we will be happy to assist you.