Occasionally we need to conduct maintenance to allow our tech team to make improvements to our app. This can affect the service we provide to our members, so we feel it’s important to keep you up to date.
What’s coming up?
Tuesday 26th May 05:00 to 07:00
Our banking partner has a short maintenance on Tuesday affecting outbound transactions.
What does this mean for my Tide account?
Some members will experience delays to outbound payments between 05:00 and 07:00.
These outbound payments will be queued and processed once the maintenance is complete.
What happens if I need to get in touch?
Our in app support will be functioning as normal, so please message our Member Support team via the app if you need any assistance.