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have been trying to get in touch with tide customer service for the last 3/4 weeks, my account was closed down with my money in the account. got a repsonse from tide to send my other account sort code and account number which i did instantly but i have had no response or the money hasnt come in. I have emailed customer service support many times but failed to get a response.

  • created

    Nov '20
  • last reply

    Dec '20
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Hello @dan_w,

Thank you for contacting us about this.

We have located the case and escalated it to our dedicated team with the highest priority.

They will get back to you via the thread you have together as soon as possible.

Regards,
Borislav

Hi I’m still waiting for someone to get in touch with regards to what’s going on… I’ve sent all my documents and still not got my Money back or even a reply