No response


#1

I was in the middle of setting up an account, I was asked to send in more details. I couldn’t do this straight away as I was working but I did send everything over as requested a couple of day later. I sent the items over 3 days ago but haven’t heard anything back


#2

Hi Lisa,

I’m really sorry for the slow reply. We’ve been receiving a lot of new applications as well as a lot more messages than normal for the past week which is why it’s taking us longer to reply to some messages. Rest assured that the team is working 24/7 to get back to our members as quickly as possible.

I have flagged this with our on-boarding team and they will be in touch as soon as possible to assist you with your account application.

Thank you for your patience,
Valentine