No response - urgent help needed


#1

Hi, my app has been blocked in order to perform additional security checks. this has been the case for 24 hours, with no response via the in-app support, email request for phone calls or on here. I urgently need access. PLEASE PLEASE can someone get in touch?!


#2

Hi Kate,

I know our Member Support team has reached out and that everything is now resolved.

I’m so sorry for the slow response time you have experienced. We have been receiving a very high number of messages for the past few days. We are growing rapidly and it’s amazing but it also comes with its challenges.

Our number one priority is to provide the best service to our members so I’m really sorry to read you have had a poor experience. Rest assured that the team is on it!

Let me know if you have questions about this or anything else.

Thanks,
Valentine