No response to e-mails again


#1

We have been e-mailing you regarding an ongoing issue, but we are now receiving no response. This is the same problem we experienced when we initially reported the issue to you via e-mail, as nobody responded to us and we ultimately had to contact you through the forum.

Please could somebody give this matter their attention and provide a response to our e-mails.


#2

Hi @WDG, thank you for reaching out to the community team and we are sorry to hear this.

I can see that our Complaints team have tried to get in touch with you this afternoon in regards to your query.

If you could either schedule a call or reply to my colleague, we will try and resolve your query as soon as possible.

Many thanks,
Nick


#3

Good evening,

Thank you for your response.

We have not received any e-mails.

If you could please get somebody to respond to our e-mails as soon as possible. Our latest e-mail was 2nd October 2019 at 15:05 and contains the thread of previous e-mails.

Thank you.


#4

Good evening,

We have still not received an e-mail response?

Please give this matter your attention without further unnecessary delay.

Thank you.


#5

Good afternoon @WDG, apologies for the delayed response.

I can see that my colleague sent you an email with the address associated with your account on the 18th October at 15:44.

Would you like my colleague to re-send this over to you?

Thanks,
Nick


#6

Good evening,

We replied to your message by e-mail on 26th November 2019, but have received no response again. Copy e-mail below:-

"Good evening,

Thank you for your e-mail.

The latest e-mail received was 18th October 2019 at 16:55. We subsequently responded to advise that no e-mail response had been received in respect of our e-mails dated 24th June, 6th August and 2nd October 2019.

Please could you arrange for response to the aforesaid e-mails.

Thank you.

WDG "

Please could you advise why we only receive a response when we post on the forum?

Please could you also provide responses to our e-mails dated 24th June, 6th August and 2nd October 2019.

Thank you.

WDG