No response from Tide Support

payments

#1

Hi, i have been sent two payments to my Tide business account and both have not arrived, the first payment was sent on 21/10.
I have checked with the sender and the payments have definitely been processed to the correct account. I have messaged both support within the app and the hello@tide.co email address with no response since last week. Can someone from Tide please get in contact with me today to resolve this matter?!


#2

Hello @alexthorn95,

Thank you for reaching out.

We can confirm that our relevant team contacted you within the in-app chat and will be working with you until the case is resolved.

Let us know if you have any questions in the meantime, we will be more than happy to assist you.

Regards,
Borislav