I have 2 online transactions on my account that were both unauthorised by the third party site’s payment gateway. After 2 processing errors I paid using a credit card. However both failed attempts at payment have been processed thu my tide account. I have messaged 6 times today and as yet have not had a reply.
If this is the standard of customer service over what could well be fraudulent transactions, I will be closing my account down and transfering across to a more reputable bank.
It’s just very poor… not good enough!!