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I was asked to put in my ID again on Friday night, which i did and it came up that additional checks needed to be done and you aim to do them within 2 hours. I still have no access or response on the app chat. I have deleted the app to try again and now i cannot get it to take a picture of my passport. I need access tonight to buy stock

  • created

    Nov '20
  • last reply

    Nov '20
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Hello @LUCYAWILSON,

We can confirm that the checks have been completed. Please force close and re-open the app and you will have full access to your account.

Let us know if anything else comes up!

Regards,
Borislav