New User - Security Lock


Hi there,

I am attempting to open an account with you - I filled out the forms online and downloaded the app. However, it is immediately given me a Security Lock with the message “For security reasons the Tide app is unable to run on this device.” I have a fairly new iPhone with an up to date operating system. Any suggestions?


Hi there,

Thank you so much for drawing this to our attention!

The app has security restrictions that would prevent it from running on devices that have possible malware installed or if the device is ,jail-broken". I would suggest you use another device or re-install the OS of your phone.

If it has been jail-broken, there is no workaround, I’m afraid.

I hope you find this helpful and should you require any further assistance, please do not hesitate to e-mail us at - our team will be more than glad to help! :blush: