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Hi there,

As a new user, I’ve uploaded my ID docs. However the app now just opens on a chat screen that says “failed to load messages”. I’m unable to do anything else.

How can i resolve this.

  • created

    May '20
  • last reply

    May '20
  • 2


  • 172


  • 3


I keep getting this same error, it’s stupid and needs to be fixed however the work around I found is logging into the desktop version and they appear fine

Hi all,

This is indeed a technical issue that our tech team is working on resolving as soon as possible.

You can indeed log into the desktop version of the app or alternatively, you can contact us via email at [email protected] and we will be able to further assist you.

If you have any additional questions, feel free to let us know.