New user frustration PLEASE DO SOMETHING


Opened account May17as a new user- so far very poor experience. After 4 frustrating attempts to link to FreeAgent finally ‘support’ said there was a fault and they had had to push manually ?
So will the link now work automatically or not?
I tried using the in app support option - very long delays to responses.
Then my log of messages disappeared. I sent message asking where it had gone & was told the app had been updated and I should reinstall.
So I deleted old & reinstalled- now I simply cannot start a conversation at all - no facility to input and chat now option goes to blank screen with 3/4 progress bar at top of screen.
In desperation I am logging here BECAUSE your own app won’t let me contact ‘support’
Are you trying to lose new customers?
Please simply DO SOMETHING.


In the App some chat has now reappeared. (Original dialogue relating to frustrating attempts to link has indeed been deleted)

BUT Still no answer to my auto update question .


Hi @djpe, I’m really sorry to hear that you were having difficulties with FreeAgent. I can see that you’ve been speaking with my colleague Ross in Member Support and it looks as though everything is resolved :slight_smile:. Please don’t hesitate to reach out via the app if there’s anything else we can assist with, we’d be happy to help.
Thanks, Ali