New phone does not recognise my login etc


#1

Can someone help please?
Just changed phones, and your app says “unable to create account”

I dont want to create an accounti want to log in!


#2

Hi @cke11y,

As a security measure, to regain access to your account on a new phone, you will just need to delete and re-install the app, then go through the Account Recovery process.

Once you’ve re-downloaded the app, click ‘Login’ on the landing page and make sure you use your ID and the exact same email address as initially used when setting up your account.
You can find the full guide here

A member of our team has just reached out in-app to further assist you with this :slight_smile: