New Freeagent integration missing entries


#1

Hi, I’ve switched over my Tide <> Freeagent integration to the new Open banking feed and since then I have had a number of transactions missing in the import.

Freeagent shows that the import is completing each day and other transactions on the same day as those missing are coming across. Some missing transactions occurred 6 days ago too so its not a timing thing.

Any advice?

Thanks!

R


#2

Hello, could you please send us a message through the in-app chat, along with a screenshot of the issue and one of our member support agents will gladly assist further. Thank you