New account stuck on registration chat window?

#1

Hello

I signed up for an account, completed ID etc and answered a few questions on a message on a chat window.

A day later I received a reply confirming the application was accepted and that the new account would be active when I logged back in. This was over a week ago; I have tried numerous times to login and it takes me every time back to the chat window?

I have left another message on that chat window and no reply?

I am very disappointed with the service thus far! Had I known I would have this difficultly and the very complicated non-costumer friendly options to receive help - I don’t think I would have bothered with Tide. I could have a high street business bank account by now. Instead I am still two steps behind and waiting?

I am a start-up business and this has held me back from launching… time is money and I am losing money because of this situation.

#2

Tide have just connected me and informed it is now resolved.

#3

I’m having the same issues. Can you let me know how this was resolved or can someone at tide look into my account?

Thanks

#4

Sorry you’re having trouble @Tomnsgraham, could you please email hello@tide.co so our team can look in to this for you?

#5

Same issue here, it has been weeks.

I have uninstalled and reinstalled the app, which doesn’t help.

Have left dozens of messages in the app and emailed but the issue has not been resolved.

Had I known this I would not have signed up. I Anybody reading this who hasn’t signed up yet, please be aware that the customer service is not good at all and there is no way to contact them by phone.

#6

Hi @Archer80, my apologies for any delays you have experienced. I can see that this was resolved with our Member Support team on Saturday - our team are on hand 7 days a week via the app so please don’t hesitate to get in touch if you require assistance.
Thank you, Ali