New account stuck on registration chat window?



I signed up for an account, completed ID etc and answered a few questions on a message on a chat window.

A day later I received a reply confirming the application was accepted and that the new account would be active when I logged back in. This was over a week ago; I have tried numerous times to login and it takes me every time back to the chat window?

I have left another message on that chat window and no reply?

I am very disappointed with the service thus far! Had I known I would have this difficultly and the very complicated non-costumer friendly options to receive help - I don’t think I would have bothered with Tide. I could have a high street business bank account by now. Instead I am still two steps behind and waiting?

I am a start-up business and this has held me back from launching… time is money and I am losing money because of this situation.


Tide have just connected me and informed it is now resolved.


I’m having the same issues. Can you let me know how this was resolved or can someone at tide look into my account?



Sorry you’re having trouble @Tomnsgraham, could you please email so our team can look in to this for you?


Same issue here, it has been weeks.

I have uninstalled and reinstalled the app, which doesn’t help.

Have left dozens of messages in the app and emailed but the issue has not been resolved.

Had I known this I would not have signed up. I Anybody reading this who hasn’t signed up yet, please be aware that the customer service is not good at all and there is no way to contact them by phone.


Hi @Archer80, my apologies for any delays you have experienced. I can see that this was resolved with our Member Support team on Saturday - our team are on hand 7 days a week via the app so please don’t hesitate to get in touch if you require assistance.
Thank you, Ali