Why are small businesses not getting the basics of customer service and support that Tide proclaims?
I have been on the waiting list since March and nothing whatsoever other than a generic letter to email from the founder keeping me in the loop.
A loop that has seen my business exposure fall 80% due to waiting for nothing. They should have informed me then and I could have switched accounts with a more trustworthy bank but their pride now has my dream looking like a passing thought. Extremely upsetting to say the least.
I am being profited from and nor for by my own bank. Had they had been clear I would not now be in a financial limbo for the last 7 months while other businesses with the correct support are thriving. I have several friends 2 of which are tide customers and all have received support apart from me.
In fact I have had no response or support since March 17 when I was told I was on the waiting list prior to darkness.
3.4 on TRUST pilot, hmmmm??